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ERL ping failure

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I just setup an ERL at my daughters apartment to resolve some QoS issuues. It's working great and I used the first run basic setup wizard to set her ISP's static IP info. She has fantastic connectivity and keeps thanking me for how well its working but I have one odd problem. I cannot ping either from within her netowrk or from remote using EdgeMax cli tools or ssh remote.

 

Sample

******@Jenna:~$ ping 8.8.8.8
PING 8.8.8.8 (8.8.8.8) 56(84) bytes of data.
^C
--- 8.8.8.8 ping statistics ---
40 packets transmitted, 0 received, 100% packet loss, time 39087ms

This is a mostly default config with an additional firewall rule to allow me remote access to the GUI and SSH. I wanted to watch the latency while she did some Tx intensive stuff to see if my QoS settings were adaquate.

 

Any ideas?


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